RocketNovel Support

1. How do I register a RocketNovel account?

You can register a RocketNovel account in the following ways: • Email Registration: Enter your email address, receive a verification code, verify it successfully, and then set a password to complete the registration. • Quick Login: Use Facebook, Apple ID, or Google to sign up instantly without entering additional information.

Note: Each account is independent and cannot be merged.

2. I forgot my password. What should I do?

If you registered via email:
1. Click “Send code” on the login page.
2. Enter your registered email and request a verification code.
3. After verifying your identity, set a new password in ‘Profile’ Page.
If you used quick login (Facebook, Google, Apple ID), you do not need a password and can log in using the same method again.

3. How can I update my account information?

If you registered via email:
1. Click “Send code” on the login page.
2. Enter your registered email and request a verification code.
3. After verifying your identity, set a new password in ‘Profile’ Page.
If you used quick login (Facebook, Google, Apple ID), you do not need a password and can log in using the same method again.

4. What membership options does RocketNovel offer?

We provide the following reading options:
1. Pay-per-article: Purchase individual articles for permanent access (unless removed by the author or your account is banned).
2. Subscription Membership:
• Monthly Pass: Unlimited access to all content for one month.
• Quarterly Pass: Unlimited access for three months.
• Annual Pass: Unlimited access for one year.
• Auto-renewal Plan: Monthly auto-renewal for uninterrupted reading.

5. How do I purchase a membership?

You can purchase a membership through:
• [Membership Center], selecting your preferred plan.
• Payment methods: Apple Pay, Google Pay, Credit Card, PayPal.
Note: iOS users purchasing through the Apple Store may be subject to additional fees.

6. Can I re-read an article after paying for it?

Yes! As long as you do not encounter any of the following conditions, you can re-read purchased articles without time or frequency limits:
• The author removes the article from the platform.
• Your account is banned due to violations (e.g., hate speech).

7. How do I cancel my subscription?

If you subscribed via Apple Store or Google Play:
• iOS Users: Go to [Settings] > [Apple ID] > [Subscriptions] to cancel RocketNovel.
• Android Users: Go to [Google Play Store] > [Subscriptions] to cancel RocketNovel.
Note: After canceling, your membership benefits will remain active until the end of the current billing cycle.

8. Can I use RocketNovel on multiple devices?

Yes! RocketNovel supports multiple devices, allowing you to sync your reading progress across mobile, tablet, and web platforms.

9. Why can’t I access a certain article?

Possible reasons:
• The article has been removed: The author may have taken it down.
• Your account has been banned: If you have posted inappropriate content (e.g., hate speech), you may lose access.
• Cache issues: Try clearing your cache or logging in again.

10. How can I contact customer support?

If you need any assistance, you can reach us via:
• Email: support@rocketnovel.com
• In-App Feedback: Go to [Settings] > [Help Center] > [Contact Support] to submit your inquiry.